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    June, 2008

    客户?猪猪?关系?

    取自一朋友在酒桌上助兴的一个段子,普通读者可以把它当作笑话看,爱好营销的朋友应该超越笑话的层次。
    一男赶集卖猪,天黑遇雨,二十头猪未卖成,甚是苦恼,这时候只好到一农家借宿。
    农家只有一少妇,少妇说:家里只一人不便。
        (潜在客户说出难题,这不是拒绝,只是个异议,你要理解成机会的信号;)
    男:求你了大妹子,给猪一头。
        (诱之以利,想获得什么必须先懂付出。)
    女:好吧,但家只有一床。
        (客户资源有限,不愿意把资源分享给你,是因为你还没有给客户带来足够的利益)
    男:我也到床上睡,再给猪一头。
        (再接再厉,处处想着客户的利益,你们才能站在同一个阵营)
    女:同意。半夜男商女,我到你上面睡,女不肯。
    男:给猪两头。女允,要求上去不能动。
       (要想跟客户建立更为亲密的关系,你要懂得更大的投入,跟客户得寸进尺是完全能够做到的,关键是你也要让顾客感觉到她是在不断地收获附加值)
    少顷,男忍不住,央求动一下,女不肯。
    男:动一下给猪两头。女同意。
        (客户长期光顾,是因为能够得到长期的利益)
    男动了八次停下,女问为何不动?男说猪没了。女小声说:要不我给你猪……天亮后,男吹着口哨赶30头(含少妇家的10头)猪赶集去了.....
         (让客户产生依赖,让客户在某种环境下没有选择余地,产生非消费不可的理由,这时候客户就由被动消费到主动消费,就会产生绝对的忠诚,你也是收获利润最为
            丰厚的时候).
    这个段子告诉我们营销人员,当产品和服务销售不出去时,有的时候是因为我们没有找到真正的客户。
    更多情况下,我们要发现客户的潜在需求,前期必须引导、处理客户的异议,培养客户需求,不断地为客户创造价值,最终跟客户建立长期的关系,然后制造一种让顾客产生依赖的机制,创造顾客非买不可的理由。这时候你的产品和服务就不会有贵的概念,客户会心甘情愿把所有的消费行为发生在你身上。 
    (转自某QQ群)

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